What it does
The concierge agent works your text threads, web chat, and DMs the way the voice agent works the phone — answers real questions inside your rules, offers real slots from the calendar, and books the job. And when a call rings out, it texts back in seconds so the lead never reaches your competitor.
Every channel answered like the phone.
Web chat, SMS, DMs — the concierge agent answers real questions inside your rules, quotes what it's allowed to quote, and books against the live calendar. Not a deflection bot; a closer.
- One agent across text, chat, and DMs
- Quotes only within your rules
- Books real slots, confirms automatically
The ring you missed becomes a thread you won.
When a call rings out, the concierge agent texts back in seconds — apologetic, human, and pointed at a booking. Most callers reply within minutes, because they're still holding the phone.
- Instant text-back on missed calls
- Closes right there in the thread
- Quiet hours and suppression built in
It knows when to hand off.
You decide what it handles and what it escalates. Disputes, VIPs, anything off-script — the thread lands with a human, full context attached, and the customer never repeats themselves.
- Warm hand-off with the whole thread
- Human-takeover detection
- Everything logged to the customer record
All of it, done right
What's in the box.
- SMS, web chat & DMs, one agent
- Instant missed-call text-back
- Books real calendar slots
- Quotes only within your rules
- Warm hand-off with full context
- Every thread on the customer record
- how your customers text — and how your business should sound back
- your booking and quoting rules, per channel
- which openers actually get replies from your customers
- which threads need a human, and which it should just close
One shared memory
It doesn't work alone.
Every agent on Atlas writes to one shared memory per business. What the concierge agent learns here makes every other agent smarter — and what they learn makes this one sharper. That's the operating system part.
Put the concierge agent to work.
14 days free. It starts learning your business on day one.